{"id":3653,"date":"2018-10-25T18:00:59","date_gmt":"2018-10-25T18:00:59","guid":{"rendered":"https:\/\/wpmudev.whitespark.ca\/helpful-support-numbers-to-call-on-the-top-u-s-citation-sites\/"},"modified":"2025-08-27T12:11:47","modified_gmt":"2025-08-27T18:11:47","slug":"helpful-support-numbers-to-call-on-the-top-u-s-citation-sites","status":"publish","type":"post","link":"https:\/\/whitespark.ca\/blog\/helpful-support-numbers-to-call-on-the-top-u-s-citation-sites\/","title":{"rendered":"Helpful Support Numbers to Call on the Top U.S. Citation Sites"},"content":{"rendered":"

Support emails, contact forms, and FAQ pages are often all you need when it comes to resolving business listing issues on the top U.S. citation sites for local SEO<\/a>. However, having a customer support number to call can be super helpful as well, especially if the site\u2019s support team is somewhat–or even completely–unresponsive to listing requests via email or online request forms.<\/p>\n

With the amount of time and effort I\u2019ve spent over the years doing citation audit and cleanup work on the top sites<\/a>, I can guarantee you that not every high quality citation site has a support helpline to call. Some sites handle all their customers\u2019 listing requests via email or contact form only. Other sites rely on phone support to handle many requests. My purpose in this article is to provide you the best support numbers that I\u2019ve come across and have continually used\/had success with over the years I\u2019ve been in the local search industry.<\/p>\n

All Support Helplines Are Not Created Equal<\/h3>\n

Keep in mind that some support lines are more helpful than others, and depending on the site it is sometimes just better to submit a request online than it is to call the support team. On the other end of the spectrum, in some instances you\u2019ll have much more success calling the site than you would if you submitted an online request. There are also some sites that are equally as helpful either way.<\/p>\n

Needless to say, my goal is to aid you in your audit and cleanup efforts and to inform you in detail about the effectiveness and reliability of each available support line on these top sites, and share any tips. I\u2019ve tried my best to only include the sites with pleasant, friendly, available, not-overbearingly-salesy people to talk to, and I included helpful instructions for the few sites that require a brief voice message. I hope this helps and good luck!<\/p>\n

1 – Google My Business: 1-844-491-9665<\/a><\/h2>\n

What it\u2019s used for:<\/strong> Any issue, including verification support, updating listings, help with creating a listing, and removing\/merging duplicates.<\/p>\n

Hours:<\/strong> Mon-Fri 9 AM – 6 PM EST\"\"The highly recommended alternative support option:<\/strong> Let\u2019s be honest. Although calling GMB Support is an available option, contacting GMB Support via Twitter<\/a> or Facebook<\/a>, in my opinion, is the way to go. They can help you with anything and are usually more efficient than the support helpline. You can also fill out this form and request to talk to a specialist<\/a> about a variety of issues, such as transferring ownership, verifications, business information edits, and so on.<\/p>\n

Interesting fact:<\/strong> the Twitter\/Facebook GMB support teams can also help with \u201cmoving<\/a>\u201d old Google Maps listings to the current Google Maps business listing, and the reviews (if there are any) from the old listing will transfer over to the main listing.<\/p>\n

Additional resource:<\/strong> Check out our recent, thorough guide to optimizing Google My Business listings<\/a> to help you get better results for your business.<\/p>\n

2 – ExpressUpdate.com | Infogroup: (800) 794-1404<\/a> | Data Aggregator<\/h2>\n

What it\u2019s used for:<\/strong> Callback line for content feedback. Helpline specifically geared to help business owners who update their own information.<\/p>\n

Hours:<\/strong> 8:30 a.m. – 5:30 p.m. EST\"\"Note for 3rd-party SEO\u2019s:<\/strong> The Infogroup Content Feedback support reps are very adamant about helping business owners–not 3rd-party SEO\u2019s–with free listing support. Below are the three ways I\u2019ve found to be successful in resolving free listing issues on Expressupdate.com:<\/p>\n

#1. Most Effective Way to Get Free Listing Support on ExpressUpdate.com<\/em><\/span>
\nThe absolute best way to get free listing support from Infogroup is to have the actual business owner call Infogroup directly at (800) 794-1404 from the phone number on the listing, or have the business owner email contentfeedback@infogroup.com<\/a> using the business owner\u2019s email regarding whatever issue your having (verification, updating info, removing duplicates, etc).<\/p>\n

Second Best Way<\/em><\/span>
\nThe second best way is to get on a 3-way call with the business owner (or an authorized employee who works in the office) and an Infogroup content feedback support representative.<\/p>\n

Third Best Way<\/em><\/span>
\nThe third best way to get free listing support is to email contentfeedback@infogroup.com<\/a> yourself (assuming you are a 3rd-party SEO) using an email linked to the client\u2019s domain.<\/p>\n

The Worst Way<\/em><\/span>
\nIf you–a 3rd party SEO–merely call the Content Feedback support line from your 3rd-party work number, or email them using a non-domain email, your chances of them assisting you with free listing issues are much smaller.<\/p>\n

3 – Acxiom: 866-750-5438<\/a> | Data Aggregator<\/h2>\n

What it\u2019s used for:<\/strong> Phone verifications, login issues, IP address errors, questions about editing\/adding\/removing listings, and any other issue.<\/p>\n

Phone Tree Options:<\/strong> You most likely will never get a hold of anyone by simply calling Acxiom\u2019s My Business Listing Manager Support line. But the support line does have a message system that addresses six common issues (e.g. verifying listings and issues involving logging in, IP addresses, editing listings, adding new listings, and removing duplicates).<\/p>\n

Each message explains in detail what to do to resolve each issue (sometimes it would involve leaving them a voice message [e.g. verifying listings). Now keep in mind that Acxiom is very unique from other citation sites in how they have you resolve common listing issues, so I have provided a transcription of what the automated voice tells you (mainly the key points) in each of the seven options to choose from in their phone tree:<\/p>\n

Acxiom\u2019s 7 Phone Tree Options<\/h3>\n

Option #1:\u00a0Phone verifications<\/strong><\/p>\n