{"id":4018,"date":"2020-06-23T14:00:24","date_gmt":"2020-06-23T14:00:24","guid":{"rendered":"https:\/\/wpmudev.whitespark.ca\/google-review-attributes-monitoring\/"},"modified":"2024-10-28T16:05:15","modified_gmt":"2024-10-28T22:05:15","slug":"google-review-attributes-monitoring","status":"publish","type":"post","link":"https:\/\/whitespark.ca\/blog\/google-review-attributes-monitoring\/","title":{"rendered":"Google Review Attributes Monitoring"},"content":{"rendered":"

In April, Google started to expand review attributes (<\/span>what do you like\/not like about this place?<\/span><\/i>) in GMB to new categories (previously only seen in home services). These categories include lawyers, accountants, financial planners, architects, salons, car repair, and dry cleaning.\u00a0<\/span>=These review attributes highlight positive and negative characteristics about the business, as experienced by the reviewer, and appear at the top of the review with the wording \u201cpositive\u201d or \u201ccritical\u201d and the corresponding attributes selected by the user.<\/span><\/p>\n

The power of these attributes lies in their visibility in organic search results in the business profile. This is one of the biggest changes implemented in GMB in the past few years and we know that it\u2019s valuable for businesses to remain informed about what customers are saying. This is why all Pro plans in the Reputation Builder now include review attributes\u00a0monitoring<\/strong>.\u00a0<\/span>\"\"To view review attributes, go to the Customer Activity screen in Reputation Builder and you\u2019ll be able to see if any recent reviews have attributes. You can also filter your reviews by\u00a0 Google Attributes: Positive and Critical under the Rating Type filter options.<\/span>\"\"<\/p>\n

Review Attributes Enhance Rating & Feedback<\/h3>\n

Reviewers now have the ability to include review attributes to star-rating\u00a0 reviews (reviews without comments). This feature helps add some context to the reviewer’s experience.<\/span>\"\"When leaving a review, review attributes can be added with just a click. If a reviewer leaves a 4 or 5-star rating, the attributes will be \u201cpositive\u201d and if they leave a 1 or 2-star review, the attributes will be \u201ccritical\u201d. 3-star ratings are considered neutral and the reviewer will not trigger the option to add attributes. Reviewers can also choose to not include the attributes in their reviews.\u00a0<\/span>\"\"\"\"<\/p>\n

What You Need to Know About Attribute Monitoring<\/h2>\n