{"id":4587,"date":"2021-10-01T14:36:43","date_gmt":"2021-10-01T14:36:43","guid":{"rendered":"https:\/\/wpmudev.whitespark.ca\/2021-wlss-day-3\/"},"modified":"2024-10-28T16:04:38","modified_gmt":"2024-10-28T22:04:38","slug":"2021-wlss-day-3","status":"publish","type":"post","link":"https:\/\/whitespark.ca\/blog\/2021-wlss-day-3\/","title":{"rendered":"2021 Local Search Summit &#8211; Day 3 Action Items &#038; Recommendations"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"> The #WLSS is officially complete and our final event day covered E-A-T, Google Justifications, reports, effective copywriting and more. We opened the day discussing <strong>Diversity and Inclusion in Digital Marketing<\/strong> &#8211; this is a very important topic. We implore to download the guide below to learn more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> If you missed out on the event but would like to get access to all of the recordings, simply click the button below and sign up for our Video Bundle. You can also catch up on the content through our <a href=\"https:\/\/whitespark.ca\/blog\/2021-wlss-day-1\/\"><strong>Day 1<\/strong><\/a> &amp; <strong><a href=\"https:\/\/whitespark.ca\/blog\/2021-wlss-day-2\/\">Day 2<\/a> <\/strong>recap posts.\u00a0<\/span><span style=\"font-weight: 400;\"> Jump right into content from your favourite Day 3 speakers:<\/span><\/p>\n<p>1. <span style=\"font-weight: 400;\"> <a href=\"#diversity-inclusion\">Areej AbuAli, Rejoice Ojiaku &amp; Shani Gwin<\/a><\/span><br \/>\n2.<span style=\"font-weight: 400;\"> <a href=\"#kevin\">Kevin Kapezi<\/a><\/span><br \/>\n3. <span style=\"font-weight: 400;\"> <a href=\"#lily\">Lily Ray<\/a><\/span><br \/>\n4.<span style=\"font-weight: 400;\"> <a href=\"#claire\">Claire Carlile<\/a><\/span><br \/>\n5. <span style=\"font-weight: 400;\"> <a href=\"#joel\">Joel Klettke<\/a><\/span><br \/>\n6. <span style=\"font-weight: 400;\"> <a href=\"#susan\">Susan Staupe<\/a><\/span><br \/>\n7. <span style=\"font-weight: 400;\"> <a href=\"#joy\">Joy Hawkins<\/a><\/span><br \/>\n8. <span style=\"font-weight: 400;\"> <a href=\"#rachel\">Rachel Anderson<\/a><\/span><br \/>\n9. <span style=\"font-weight: 400;\"> <a href=\"#noah\">Noah Learner<\/a><\/span><br \/>\n10. <span style=\"font-weight: 400;\"> <a href=\"#dani\">Dani Owens<\/a><\/span><br \/>\n11. <span style=\"font-weight: 400;\"> <a href=\"#spam\">Jason Brown &amp; Ben Fisher<\/a><br \/>\n12. <span style=\"font-weight: 400;\"><a href=\"#greg\">Greg Gifford<\/a><\/span><\/span><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79673 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Areej-AbuAli.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Areej AbuAli (<a href=\"https:\/\/www.womenintechseo.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Women in Tech SEO<\/a>)<\/h2>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79674 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Rejoice-Ojiaku.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Rejoice Ojiaku (<a href=\"https:\/\/twitter.com\/BDigital_UK\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">B-Digital UK<\/a>)<\/h2>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79675 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Shawni-Gwin.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Shani Gwin (<a href=\"https:\/\/gwincommunications.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Gwin Communications<\/a>)<\/h2>\n<h2>Diversity and Inclusion in Digital Marketing<\/h2>\n<h3><b>What Does Representation in Digital Marketing Mean to You?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><strong>Rejoice:<\/strong> &#8220;<strong>Representation to me is normality.<\/strong> Where I go to work, what I do should be reflective of my actual day view, I want an actual life view. If we\u2019re working in a media or advertising company, the content we put out should be reflective of people\u2019s realities and not just the realities of white people. It should represent the worldview of everybody. It&#8217;s not just seeing the one black person at work, it\u2019s also seeing multiple black people, multiple Asian people, and multiple people of different nationalities\/races. I should be able to see that wherever I go, including work. That\u2019s what representation is for a lot of people.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Shani:<\/strong> &#8220;When I talk to a lot of our staff or our team, they always say, I didn\u2019t know I was supposed to be looking for me until I started working here. That speaks out. I don\u2019t even have words for that. Yes, you are supposed to look for you, because we are part of the society too. <strong>We can do things just as great if not better. My hope is that people start looking at ways to decolonize how they hire people, and look beyond AI\/screening that they have.<\/strong> There\u2019s some really, really incredible people waiting to be hired and contributing to the team.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Areej:<\/strong> &#8220;A lot of it comes down to diversity of thinking. <strong>If your leadership team all looks the same <\/strong>&#8211; digital marketing is such a creative industry &#8211; <strong>how are you going to have that creativity and diversity when it comes to making decisions? <\/strong>When it comes to producing those campaigns? For me representation is just being able to look up to people who are in roles that I would love to be in one day, and be inspired and motivated that I could be there because there are people who look like me who\u2019ve made it there.&#8221;<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2021\/09\/Diversity-and-Inclusion-in-Marketing-Guide-WLSS21.pdf\"><strong>Download the Diversity and Inclusion Guide<\/strong><\/a> that accompanies this talk. The guide incorporates the ideas shared by Areej, Rejoice, and Shani to help you create an inclusive workplace, plus suggested resources to help you take action to Listen, Watch, Learn, and Commit to Change.<\/span><b>What can companies do to become more diverse and to support a more diverse workforce?<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Start internally &#8211; get a deeper understanding by asking for feedback from your staff and taking surveys. Gather your own data to create a benchmark. It&#8217;s helpful to ask questions like<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">How do women feel versus men? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">How do non binary people feel?<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Where does the challenge seem to be? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">What does our salary data look like? Are we equally paying people or not?<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">Support and listen to diverse people on your team, find out what they need. Engage with your team members and actually implement what they&#8217;re telling you they need.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Be sensitive to their cultures, beliefs, values, and family structures.<\/span><\/li>\n<\/ul>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79676 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Kevin-Kapezi.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Kevin Kapezi (<a href=\"https:\/\/growthackdigital.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Growthack Digital<\/a>)<\/h2>\n<h3>Getting Started in E-Commerce: Key Lessons from Brands that Pivot<\/h3>\n<p><span style=\"font-weight: 400;\">In the past 18 months you\u2019ve likely been dealing with pivoting your business to digital-first.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are 3 conditions for a pivot:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Long term trends created or intensified by an event.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An extension of existing capabilities cementing your intent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A sustainable path to profitability that enhances brand value.<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/3-Conditions-for-Pivot.png\" alt=\"\" width=\"\" height=\"\" \/><span style=\"font-weight: 400;\">If you\u2019re thinking of pivoting to e-commerce, ask if there is an opportunity to solve a problem and if your business can be the solution.\u00a0<\/span><\/p>\n<p><strong>Start by Learning to Spot Rising Trends<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">For example, you can use <a href=\"https:\/\/www.thinkwithgoogle.com\/feature\/category-trends\/us\/month\/en\">Google&#8217;s Rising Retail Categories<\/a>.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do further research into trends to see if it\u2019s long-term viability and if you can sustain demand over a long period of time.\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do keyword research using SEMrush to better understand how people search for the product.\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>When you utilize rising trends\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Determine if you create a new business or expand an existing one?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Stay ahead of competitors, forecast demand, and source more stock partners to ensure you can meet demand.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Gain a deeper understanding of your customers\u2019 needs.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Kevin-Kapezi-Solve-a-problem-be-the-solution.png\" alt=\"\" width=\"\" height=\"\" \/><strong>Leverage Your Business&#8217;s Existing Capabilities with Strategic Intent<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">In terms of e-commerce this can come in the form of extending online capabilities to include experiences, tools that enhance engagement, investing in an exceptional landing page from the content to interactive features and brand assets.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Develop a strong understanding of what your customer hopes to achieve within their journey.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What kind of content relates to your customers&#8217; journey that you can include on your landing pages?\u00a0<\/span><\/li>\n<\/ul>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79677 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Lily-Ray-1-1.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Lily Ray (<a href=\"https:\/\/www.amsivedigital.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Amsive Digital<\/a>)<\/h2>\n<h3>Creative Strategies for Local Businesses to Convey Expertise, Authority, and Trust<\/h3>\n<p><span style=\"font-weight: 400;\">How does E-A-T apply to local SEO? <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cA GMB profile can serve as an entry point to getting your business entity listed in Google&#8217;s Knowledge Graph\u201d\u00a0<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">What features does Google offer local businesses to improve or convey E-A-T? Well, it\u2019s a lot of the same local ranking factors and best practices.\u00a0<\/span><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Factors-to-improve-E-A-T-for-local-businesses.png\" alt=\"\" width=\"\" height=\"\" \/><strong>How You Can Improve Your Businesses E-A-T<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Your GMB reviews are one of the primary drivers for how Google evaluates E-A-T on the local level.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Build robust author\/business owner pages on your website (<a href=\"https:\/\/whitespark.ca\/blog\/2021-wlss-day-1\/#crystal\">see Crystal Carter&#8217;s Person Schema tip from Day 1<\/a>)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">One of the BEST ways SMBs can improve their E-A-T is to employ an <\/span><b>expert-led<\/b><span style=\"font-weight: 400;\"> content strategy throughout their website.\u00a0<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Your brain is the best tool to provide entirely unique content ideas. We repeat. The human brain &#8211; your expert human brain &#8211; has insights into knowledge that is not necessarily available in common keyword research tools.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">As a business owner or employee, you work at your company everyday &#8211; you are the expert. You know the ins and outs of your products and services better than anyone else.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>=<span style=\"font-weight: 400;\"><a href=\"https:\/\/whitespark.ca\/blog\/wlss-day-1\/#utm\"><strong>Filter pages by UTMs in GMB to identify search queries used to potentially generate Justifications in GMB<\/strong><\/a> &#8211; add these to your descriptions, services, etc. These are often high converting keywords driving people to your store and they are often different than what you would expect or currently presenting on your GMB profile.<\/span><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79678 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Claire-Carlile.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Claire Carlile (<a href=\"https:\/\/www.clairecarlilemarketing.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Claire Carlile Marketing<\/a>)<\/h2>\n<h3>The Quick Guide to Justifications in GMB<\/h3>\n<p><b>What are Justifications On Google Search<\/b><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cSearch justifications help searchers better connect results with their query\u201d\u00a0 Joel Headley<\/span><\/p><\/blockquote>\n<p><a href=\"https:\/\/whitespark.ca\/blog\/wlss-day-2\/#relevance\"><span style=\"font-weight: 400;\">A Justification is content highlighted in search<\/span><\/a><span style=\"font-weight: 400;\">. Justifications are when you have a search term and Google highlights the words, for example in a meta description, that match the search terms. In search results, these display a \u201cjustification\u201d to explain to the searcher why a particular result is chosen, highlighting the user\u2019s search query.<\/span><strong>GMB Justifications that Queries Can Trigger<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Website Mentions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Posts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reviews<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Menu Highlight or On the Menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sold Here<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In Stock<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s a few examples of what justifications look like:<\/span><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Claire-Carlile-website-mention-justification.png\" alt=\"\" width=\"\" height=\"\" \/><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Claire-Carlile-Sold-Here-justification.png\" alt=\"\" width=\"\" height=\"\" \/><strong>Why Do Justifications Matter?\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A study conducted by<\/span><a href=\"https:\/\/moz.com\/blog\/influence-local-justifications\"><span style=\"font-weight: 400;\"> Dr. Pete at Moz found that over 57% of the Local Packs featured justifications<\/span><\/a><span style=\"font-weight: 400;\"> (1,175 of 2,063 local packs)!<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cWe\u2019re aiming to be the business that stands out in a dense field of options. If any aspect of <\/span><span style=\"font-weight: 400;\">our listing signals to a customer that our business is the one that can best fulfill their intent, it\u2019s <\/span><span style=\"font-weight: 400;\">such a win. \u201d <\/span><a href=\"https:\/\/moz.com\/blog\/influence-local-justifications\"><span style=\"font-weight: 400;\">Miriam Ellis, Moz<\/span><\/a><\/p><\/blockquote>\n<p><strong>How Can I Get Justifications?\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Claire shared 6 ways you can work towards getting justification. We\u2019re sharing 4 of her tips below!\u00a0<\/span><\/p>\n<p><strong>#1 Monitor SERPS for your important keywords (across devices). <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">You can use <\/span><a href=\"https:\/\/mobilemoxie.com\/\"><span style=\"font-weight: 400;\">Mobile Moxie<\/span><\/a><span style=\"font-weight: 400;\"> to automate this process.<\/span><\/p>\n<p><strong>#2 Use Google Search Console to see queries that your GMB listing is appearing in.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Select the time frame you want to analyze.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Filter out your brand queries (you want to see non-branded).<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Then drill down your GMB page &#8211; as you only want to see pages that have your UTM tracking for your listing.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Claire-Carlile-UMT-tagged-data-example.png\" alt=\"\" width=\"\" height=\"\" \/><span style=\"font-weight: 400;\">If you have a brand name that is commonly misspelled you can <a href=\"https:\/\/www.jcchouinard.com\/regex-in-google-search-console\/\">use Regex within GSC to add filters<\/a>.<\/span><\/p>\n<p><strong>#3 Use GMB Insights\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">GMB Insights is often overlooked as it is difficult to pull the data into any third-party tools, but it is quite possible that when you filter out your brand, it is going to give you insight into what people are searching for when it comes to the products and services your organization offers.\u00a0<\/span><\/p>\n<p><strong>#4. Go Beyond Your Core Search Terms<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">You need to know your long tail keywords, potential opportunities you aren\u2019t taking advantage of. <\/span><a href=\"https:\/\/www.brightlocal.com\/blog\/new-academy-course-how-to-master-local-keyword-research\/\"><span style=\"font-weight: 400;\">Expand your keyword queries<\/span><\/a><span style=\"font-weight: 400;\"> to include modifiers for:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Buying<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Audience<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Location<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Questions<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Comparison<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Zeitgeist<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Time<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>Pro Tip<\/strong> &#8211; Check out the Know this Place Questions that Google is asking. This will give you an idea of what Google is interested in for the attributes with your business because that\u2019s what people are interested in knowing.\u00a0<\/span><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79680 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Joel-Klettke.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Joel Klettke (<a href=\"https:\/\/businesscasualcopywriting.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Business Casual Copywriting<\/a>)<\/h2>\n<h3>The Total Idiot&#8217;s Guide to High-Converting Copy<\/h3>\n<p><span style=\"font-weight: 400;\">Joel shared a ton of great tips and tactics that you can use to whip your content into shape in 5 days.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Day 1 &#8211; Gather intel<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Day 2 &#8211; Add context<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Day 3 &#8211; Write ugly\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Day 4 &#8211; Edit wisely<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Day 5 &#8211; Avoid stupid<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We&#8217;re sharing his suggestions for how you can gather intel through internal interviews with your team, yourself, and then the utilizing analytics or ad data.<\/span><\/p>\n<p><strong>Answer key questions about your customers\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Who are they?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What do they really want? (What outcome?)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Where are they coming from?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Why wouldn&#8217;t\u2019 they buy? (What objections do they have?)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A lot of times you think about conversion in terms of fixing problems, but often it\u2019s more about <strong>scaling your successes<\/strong>. <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Who loves us now?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Who buys from us now?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Who are we actually closing?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Where do they come from?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What objections are we hearing?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Context changes everything. Awareness level changes the way we communicate with people. <\/span><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Joel-K-Levels-of-Awareness.png\" alt=\"\" width=\"\" height=\"\" \/><strong>How do we know where our customers&#8217; awareness level is?\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Check GA reports (sources, keywords, landing page + second landing page report)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ad targets<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Inquiry emails\/chat\u00a0<\/span><\/li>\n<\/ul>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79681 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Susan-Staupe.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Susan Staupe (<a href=\"https:\/\/jurisdigital.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Juris Digital<\/a>)<\/h2>\n<h3>Serious Client Retention: How to Keep Your Digital Clients for 10+ Years<\/h3>\n<p><span style=\"font-weight: 400;\">Client retention is one of the hardest parts of your job as account managers, digital marketers, and SEOs, because you constantly have competitors and other people reaching out to them trying to sell them their services.<\/span><b><br \/>\n<\/b><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Susan-Staupe-6-Steps-to-Gaining-Trust.png\" alt=\"\" width=\"\" height=\"\" \/><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"><strong>Listening <\/strong>&#8211; Be an active listener. Hear what they&#8217;re saying, don&#8217;t be thinking about what you want to say next. Pick up on bits and pieces that are going to help you put together a solution to solve whatever problems they&#8217;re facing.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Identifying Their Pain Points <\/strong>&#8211; After you listen to them, you have to be able to identify their pain points and roadblocks.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Responsiveness<\/strong> &#8211; Standard response time is 24 hours in most businesses. I respond almost immediately to every voicemail and email I get, even if it&#8217;s just to tell them I&#8217;m looking into this and I&#8217;ll get back to you shortly\/tomorrow. It&#8217;s just acknowledging them, making them feel like they&#8217;re a priority to you, and then actually answering their questions\/fulfilling what they need.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Transparency <\/strong>&#8211; Complete and total transparency, honesty is key. Don&#8217;t just sugarcoat everything and tell them that everything looks good. If there&#8217;s issues, you have to address them head on.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Customer Service<\/strong> &#8211; You do this by providing exceptional customer service day in day out, week over week, month over month, year over year. You do that by creating not just a happy customer, but a raving fan. You have to consistently go above and beyond what the client is expecting from you.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Valued Partner<\/strong> &#8211; There are three areas for showing your value. <\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Setting the right expectations from the beginning. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Discussing tough questions with them.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Being transparent. Tell your client every month, what you worked on for them last month, everything that was completed, everything you did to move the needle for them, and then what your strategy and tactics are for next month coming up.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79682 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Joy-Hawkins.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Joy Hawkins (<a href=\"https:\/\/www.sterlingsky.ca\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Sterling Sky<\/a>)<\/h2>\n<h3>Make Your Images Worth A Thousand Words<\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to images, SEOs spend a lot of time and effort on the wrong strategies that don\u2019t result in accomplishing their goals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your goal with images should be to:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Look Good<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Rank Better<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Get More Leads<\/span><\/li>\n<\/ol>\n<p><strong>Strategies to help make your images look good:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Make sure your image doesn&#8217;t get cut off<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Limit the amount of text you are adding to images<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do not use stock photos &#8211; they do not perform well<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Focus on highlighting award and coupons<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Use square images<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Image placement is important &#8211; the higher the better on a landing page<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Customize your GMB cover photo because Google will often use it in local pack results<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Joy-Hawkins-Cover-Images-in-Local-Pack.png\" alt=\"\" width=\"\" height=\"\" \/><span style=\"font-weight: 400;\"><strong>How photos can help you rank better\u00a0<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Alt-text can help search engines understand what your images are and Google can use the alt-text in your images as a &#8220;Website mentions&#8221; justification in local pack results. Alt-text is a minor ranking factor &#8211; so don&#8217;t skip over this, it&#8217;s worth doing. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>How you can track the impact of your images<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Use Search Console to see how well your images are performing and if they are converting leads.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Don&#8217;t forget to measure your assisted conversions.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Joy-Hawkins-Image-Leads.png\" alt=\"\" width=\"\" height=\"\" \/><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79683 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Rachel-Anderson.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Rachel Anderson (<a href=\"https:\/\/www.localseoguide.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Local SEO Guide<\/a>)<\/h2>\n<h3>How to Not Suck at Enterprise Local SEO<\/h3>\n<p><span style=\"font-weight: 400;\">Rachel takes you through 3 different levels of Enterprise Local SEO that include Basics, Mastering, and To The Moon. Today, we&#8217;re sharing the basics with you, because if you don&#8217;t have these nailed down, you&#8217;ll never make it to the moon.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>The Basics &#8211; AKA The Bare Minimum<\/strong><\/span><\/p>\n<p><strong>Data Maintenance<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Do you actually have location pages? They all need to have unique URLs for every location. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do they suck? Poor formatting, missing info?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Are your pages broken? 404s, widgets not populating, non-indexed?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Is the information you\u2019re sharing accurate? Do you have the correct details on services offered, name, addresses, phone numbers and hours?<\/span><\/li>\n<\/ul>\n<p><strong>Signs of Poor Data Maintenance<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">Is there a fire every time a new location is opened or closed?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">GMB and third-party listing sites do not align with your website.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Poor reviews on first- and\/or third-party sites.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Rachel-wrong-hours-example.png\" alt=\"\" width=\"\" height=\"\" \/><strong>Setting and Tracking KPIs\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Define what is a good KPI for the business:<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Clicks<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Purchases<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Calls<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Appointments<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>Now <\/strong><\/span><strong>Monitor Their Ongoing Performance<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Single domain; national\/international presence and adjusting traffic by population.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Multi domain; being able to see all the information at once.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Check out Rachel&#8217;s presentation from last year where <a href=\"https:\/\/whitespark.ca\/blog\/wlss-day-2\/#technical\">she shares technical audit tips you can apply to your location pages and how to adjust for population to determine which pages are performing and which aren&#8217;t<\/a>.\u00a0<\/span><\/p>\n<p><strong>Reputation Management\u00a0<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Most enterprise businesses use third-party solutions for reputation management but that doesn&#8217;t mean it&#8217;s hands off.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reviews need active management by the business and should not be owned by a marketing company.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Operations needs to be involved, and maybe public relations too.<\/span><\/li>\n<\/ul>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79684 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Noah-Learner.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Noah Learner (<a href=\"https:\/\/twooctobers.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Two Octobers<\/a>)<\/h2>\n<h3>Google Search Console API + Google Data Studio: Big Data + Laser Focused Context for the Win<\/h3>\n<p><span style=\"font-weight: 400;\">Google Search Console is a treasure trove of valuable data for search marketers, but did you know that you\u2019re only seeing the tip of the iceberg when you use Google\u2019s web interface for accessing Search Console data?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Noah explained how you have access to much more data through the Google Search Console API, and how you can mine that data for insights that drive real business results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the limitations of the basic Search Console are:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">You only have access to 1000 rows of data<\/span><\/li>\n<li><span style=\"font-weight: 400;\">It\u2019s slow and cumbersome to work in<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can only analyze the data in the ways they provide in their interface<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You only have access to 16 months of data<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/noah-learner-100-rows.png\" alt=\"\" width=\"\" height=\"\" \/><span style=\"font-weight: 400;\">The Search Console API allows you to break free from those constraints. Start pulling in your Search Console data through the API and you get:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Access to 25,000 rows of data<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Lighting fast speed<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Complete control and flexibility to segment and filter the data in meaningful ways to give you data you can take action on<\/span><\/li>\n<li>T<span style=\"font-weight: 400;\">he ability to store the data forever so you can keep a historical record of it<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To get started, you need to pull your search console data into BigQuery, and then connect BigQuery to Google Data Studio.<\/span><img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/noah-learner-the-system.png\" alt=\"\" width=\"\" height=\"\" \/>I know what you\u2019re thinking: \u201cThat sounds great, but I\u2019m not a programmer\u201d.<\/p>\n<p>Noah explained that you don\u2019t have to be. A system like Jepto can connect all of these for you for only $10 per month.\u00a0Noah also showed us the incredible user interface that he and his team at Two Octobers have built that will allow you to analyze your data as well as they do.<img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/noah-learner-two-octobers.png\" alt=\"\" width=\"\" height=\"\" \/><span style=\"font-weight: 400;\"><a href=\"https:\/\/twooctobers.com\/two-octobers-explorer-for-search\/\">Click here to check it out and sign up to get notified<\/a> when they go live with it!<\/span><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79685 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Dani-Owens.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Dani Owens (<a href=\"https:\/\/www.pigzilla.co\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Pigzilla<\/a>)<\/h2>\n<h3>Google Review Basics and Best Practices<\/h3>\n<p>&nbsp;<\/p>\n<p><strong>The Impact of GMB Reviews<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Potential to increase your GMB Rankings<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Help improve your business operations<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Lead to better conversion rates<\/span><\/li>\n<\/ul>\n<p><strong>Review Advice and Tips to Help Your Business<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Data mining your GMB reviews helps you identify common themes or issues your business may be experiencing.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">GMB review content can help you gain insights about overall customer experience and strengthen customer relationships to build loyal customers and solve complaints.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Engagement is key &#8211; respond to ALL reviews.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Don\u2019t be reactive to negative reviews. Replying in anger isn\u2019t professional and won\u2019t help the situation. Instead offer to rectify the situation, thank them for sharing their experience, and try to move the conversation offline.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Many businesses do not have amazing customer service. So when you&#8217;re replying to reviews, that&#8217;s another indicator that you care about your customers.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Embed reviews on your website to build trust and add social proof.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">T<\/span><span style=\"font-weight: 400;\">ell a story with your reviews by sharing them on social platforms like Twitter, Facebook, and Instagram.<\/span><\/li>\n<\/ul>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79686 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Jason-Brown.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Jason Brown &amp;<\/h2>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79687 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Ben-Fisher.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Ben Fisher (<a href=\"https:\/\/www.steadydemand.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">Steady Demand <\/a>)<\/h2>\n<h3>How to Combat GMB Spam<\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><b>How to Identify Fake Listings<\/b><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">The first thing to look at is the business name. An indication of a fake listing is if the name is a city and keyword. For example it&#8217;s going to be something like\u00a0 \u201cT<em>oronto Garage Door Repair<\/em>\u201d.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Look for certain characteristics such as suspicious looking reviews. If the business has a handful of reviews that look a little suspect, for example, reviewers using fake names.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Does it have a GMB website? Google allows you to create that free website in your GMB listing easily and it is frequently used by spammers.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Look at the telephone number. Is it actually a call tracking number? Fake listings will often swap telephone numbers out.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you&#8217;ve been tracking, does the name of the business or business information change approximately every 3 months?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What you&#8217;re going to see is what looks like a brand new listing. You can notice factors such as they have three reviews that all popped up within the past month or two and no older reviews. There isn&#8217;t longevity for fake listings.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><b>How Do You Get Rid of Spam Listings?<\/b><b><br \/>\n<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">1. D<\/span><span style=\"font-weight: 400;\">ocument everything in a spreadsheet; name, address, phone number, etc. Tom Waddington has this <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/company-information-in-go\/dhlalbbccdkkonkpeaailagagppobblb?hl=en-GB\" target=\"_blank\" rel=\"noopener\">great tool<\/a> to access the company information on Google. It&#8217;ll harvest the information from a GMB profile into a CSV, then you can just copy the CSV in five seconds or more. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">2. You need to have two real strikes in order to be able to report a fake listing &#8211; it can&#8217;t be based on hunches.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">For Example: You can&#8217;t use \u201cbusiness.site URL\u201d as a reason. You can&#8217;t use the phone number as a reason, unless you call that phone number and they answer \u201cgarage door\u201d or something where they didn&#8217;t answer as the name of the GMB profile, that would be one strike. That is an actual piece of evidence you would include in your report.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">3. Some businesses by law are required to have a business license. Look at the company and what they sell. For example, if a garage door supplier requires a business license in that state\/province, then you can cite that law and have a link. There are licensing authorities for locksmiths and garage door companies so you would have to go by the state or the city.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">4. The next step is going to be Secretary of State (US businesses only). <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Is the business registered with the Secretary of State?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Does the GMB listing address match the business registry with the Secretary of State? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do they have a fictitious name? <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Did they register a Doing Business As (DBA) name? <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are all questions that you need to ask yourself and find out. However, there are a lot of inconsistencies from state to state and industry to industry, so it&#8217;s not 100% reliable. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">5. From there you will submit it all your evidence with the GMB listings&#8217; CID links and fill out the redressal form. If you have more than 10 listings, you will have to submit a spreadsheet. In that spreadsheet, give all your reasons, summarize it, and cluster your listings together by spam type and then you can use one redressal. Write out your description, hit submit and done. Hopefully you will get some traction within the first few weeks after submission.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<div class=\"avatar\" style=\"float: left; width: 100px; height: 100px; margin-right: 10px; margin-bottom: 10px;\"><img loading=\"lazy\" decoding=\"async\" class=\"thumbnail photo aligncenter wp-image-79688 size-full\" style=\"float: left;\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Greg-Gifford.jpg\" alt=\"\" width=\"500\" height=\"500\" \/><\/div>\n<h2>Greg Gifford (<a href=\"https:\/\/searchlabdigital.com\/?ref=whitespark\" target=\"_blank\" rel=\"noopener noreferrer\">SearchLab Digital<\/a>)<\/h2>\n<h3>Ruby Rhod&#8217;s Guide to Local Search Reporting (What to track, how to track it, and why)<\/h3>\n<p><span style=\"font-weight: 400;\">A lot of agencies try to just coast along giving customers generic or really crappy reports.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your reports sucks, you&#8217;re going to blend into the background noise of all of the other things going on with your client. Which means you become kind of invisible to your clients, you don&#8217;t really have any value to them, and they don&#8217;t really know what&#8217;s going on with what you&#8217;re doing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Have no fear! Because Greg is going to help you make your reports awesome. With his help, your reports will tell a better story.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stop tracking the wrong metrics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stop overloading clients with far too much information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019re not connecting anything to your clients\u2019 business goals<\/span><\/li>\n<\/ul>\n<p><strong>How to Make Your Reports Super Green<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Your report shows your value to clients &#8211; prove you\u2019re worth it. They are paying you so that you can help them understand what\u2019s going on, what opportunities are available, and how they are doing better from your help. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Monitoring stuff isn\u2019t reporting. <\/span><span style=\"font-weight: 400;\">Just because we care about something as SEOs and marketers, doesn\u2019t mean the client cares or that it\u2019s important to them.\u00a0<\/span><span style=\"font-weight: 400;\">Bad past experiences results in client mistrust (direct or indirect).\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">The best reports are simple and easy to understand\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The data needs to tell a story<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Layout and presentation are critical<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The report should tie in to the clients&#8217; bottom line &#8211; make it clear that your SEO efforts result in more sales. You can do that by concentrating on the activities that lead to organic traffic and all leads.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Share the most important metrics on the first page of your reports for owners\/uninterested clients. Share <b>organic traffic and all your leads (total conversions &#8211; phone calls, form fills, etc.) here.<\/b><\/span><\/li>\n<\/ul>\n<p>Below is an example of a report Greg uses:<img decoding=\"async\" src=\"https:\/\/whitespark.ca\/wp-content\/uploads\/2024\/06\/Greg-Gifford-Report-Example.png\" alt=\"\" width=\"\" height=\"\" \/><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Include more details on subsequent pages <\/span><b>for clients who want\/need more<\/b><span style=\"font-weight: 400;\">. Provide a deeper analysis of everything you are working on based on the business goals.\u00a0\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Customize your reports. Don\u2019t give the exact same report to every client. Make the report reflect each client\u2019s specific goals.\u00a0<\/span><\/li>\n<\/ul>\n<h3>Thank You! That&#8217;s a Wrap on the 2021 Local Search Summit<\/h3>\n<p><span style=\"font-weight: 400;\">We hope that you enjoyed a look into the 2021 Local Search Summit. We only shared a small amount of all the local search learning that was provided by every speaker. If you want to get the most out of all the content and were not able to attend the live event for free, you can still unlock full access by purchasing our Video Bundle.<\/span><span style=\"font-weight: 400;\">We would love to hear about your experience at the summit or the top tip you learned from the event in the comments below. &#x2b07;&#xfe0f;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The #WLSS is officially complete and our final event day covered E-A-T, Google Justifications, reports, effective copywriting and more. We opened the day discussing Diversity and Inclusion in Digital Marketing &#8211; this is a very important topic. We implore to download the guide below to learn more.\u00a0 If you missed out on the event but [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"0","_seopress_titles_title":"","_seopress_titles_desc":"The #WLSS is officially complete and our final event day covered E-A-T, Google Justifications, reports, effective copywriting and more. We opened the day discussing Diversity and Inclusion in Digital Marketing read on to learn more.","_seopress_robots_index":"","footnotes":""},"categories":[1],"tags":[],"classification":[],"class_list":["post-4587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/posts\/4587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/comments?post=4587"}],"version-history":[{"count":1,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/posts\/4587\/revisions"}],"predecessor-version":[{"id":4618,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/posts\/4587\/revisions\/4618"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/media\/4619"}],"wp:attachment":[{"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/media?parent=4587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/categories?post=4587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/tags?post=4587"},{"taxonomy":"classification","embeddable":true,"href":"https:\/\/whitespark.ca\/wp-json\/wp\/v2\/classification?post=4587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}